SLA Reporting Service

CENX's Service Level Agreement Reporting

CENX's Service Level Agreement (SLA) and Service Level Specification reporting service utilizes measurements from the Service Monitoring and reports versus contractual service agreements.

Criteria may vary but typically include, availability based on compliance to provisioned service attributes such as frame delay, frame delay variation, frame loss, failover time, number of incidents per month, etc.

These are typically reportable on an Ethernet Virtual Circuit basis and per Class of Service.

Circuit Lifecycle Management

CENX simplifies and oversees the entire circuit lifecycle. See menu items for details for how CENX handles the complex operational flow shown below.